Refund policy

 I really hope you are happy with your order, but if for some reason you are not, dont hesitate to send it back.

You may return your online order, or items within it, for a refund following the conditions outlined below:

• The items must be returned to us within 28 days from the date of delivery. 
• All items must be returned unused, with authentic labels and in original packaging. You are responsible for returning the products to us as soon as possible.
• All returned goods will be examined upon receipt. We will not provide a refund if the goods show signs of unreasonable use such as opened packaging. In such circumstances, we will notify you that a refund will not be available, and we will arrange for such goods to be returned to you within 28 days of our notification.
  
• Please follow carefully the Return Process detailed below so we can quickly resolve your return & refund. Please ensure that you obtain proof of postage when you do post your package, as we do not accept responsibility for items which are lost in transit.
  
• Your refund for the goods (excluding the delivery charge), will be refunded by Harry Dean as soon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 28 days of delivery to you or you have notified us of the return/cancellation).
• In the interests of preventing or investigating fraudulent activity: (a) we may contact you regarding returns activity which is suspicious, and/or (b) we reserve the right to deactivate any account which is engaged in suspicious activity.

The above cancellation and refund rights are in addition to your statutory rights (under the Consumer Rights Act 2015) to return goods which are damaged or faulty, or not what you originally ordered.

A full summary of your rights in the event that you wish to return a product can be found in our Terms and Conditions for Product Sales.